At Brand Your Water, we take pride in offering high-quality, personalized products. Since each order is made specifically to your brand’s requirements, we follow a clear and transparent return and refund policy.
Non-Returnable Items:
Due to the customized nature of our products, we are unable to accept returns once an order has been printed, processed, and shipped.
Refund Eligibility:
Refunds or replacements are considered only in the following cases:
- Label printing error (not matching the approved design)
- Incorrect product received
- Products damaged during delivery (must be reported within 24 hours of delivery with photos)
How to Report an Issue:
To initiate a complaint, please email us at perfectesolutions15@gmail.com with:
- Your order number
- Description of the issue
- Supporting photos (for damage or misprint claims)
Our team will investigate the issue and respond within 48 business hours with a resolution. In eligible cases, we may offer a full refund or replacement at no additional cost.
We are committed to delivering excellence and ensuring you are fully satisfied with our service.